This is not question of money but ethics. As an Arturia customer for almost 20 years (I bought my first Arturia product in 2005) I have finally lost the respect for the company due to the following episode.
As I have the V Collection 9 and other products, I noticed for 2 weeks, even before Black Friday a discount for the Mini V synth for $19.99 when signed in to their site, that I didn’t bother to buy it till last Wednesday, for $19.99 I could use it the future even though I don’t needed, plus I have 2 Arturia Mini V, one that I bought in 2005 and the Mini V3 that is in the V collection 9.. So I made the purchase, but after I bought it was not on my ASC (Arturia Software Center) or in my products, but it was under my orders and the confirmation email. I contacted Arturia support asking why it was not in my account since I received the email containing the S/N and the unlock key. Their response is what surprised me and I just cannot believe how a big company like Arturia needs to lie to their customers, not even lie but treat like we are dumb, below is the Arturia reply email.
"Gaby (Arturia Support)
Nov 28, 2024, 20:29 GMT+1
Hi Alexandre,
Thank you for your email.
I have started the refund process for your order as this version you purchased for 19.99 was for miniV3, the mini V4 is at $49.
Once it is done, I invite you to reorder directly from your cart.
I remain at your disposal in case you need further assistance.
Best regards,
Gaby - Arturia Support"
My question is, they are still selling the Mini V3?, when I made the purchase, the product was the only Mini V on their site, the same when you click now,
I would accept and understand if they had an honest answer. saying it was a mistake on their part, It would be more respectful and ethically correct.
As I have the V Collection 9 and other products, I noticed for 2 weeks, even before Black Friday a discount for the Mini V synth for $19.99 when signed in to their site, that I didn’t bother to buy it till last Wednesday, for $19.99 I could use it the future even though I don’t needed, plus I have 2 Arturia Mini V, one that I bought in 2005 and the Mini V3 that is in the V collection 9.. So I made the purchase, but after I bought it was not on my ASC (Arturia Software Center) or in my products, but it was under my orders and the confirmation email. I contacted Arturia support asking why it was not in my account since I received the email containing the S/N and the unlock key. Their response is what surprised me and I just cannot believe how a big company like Arturia needs to lie to their customers, not even lie but treat like we are dumb, below is the Arturia reply email.
"Gaby (Arturia Support)
Nov 28, 2024, 20:29 GMT+1
Hi Alexandre,
Thank you for your email.
I have started the refund process for your order as this version you purchased for 19.99 was for miniV3, the mini V4 is at $49.
Once it is done, I invite you to reorder directly from your cart.
I remain at your disposal in case you need further assistance.
Best regards,
Gaby - Arturia Support"
My question is, they are still selling the Mini V3?, when I made the purchase, the product was the only Mini V on their site, the same when you click now,
I would accept and understand if they had an honest answer. saying it was a mistake on their part, It would be more respectful and ethically correct.
Statistics: Posted by alexfalcao — Sun Dec 01, 2024 3:36 am — Replies 16 — Views 735